To successfully bring a claim, you need to prove that:

Your home suffers from actionable defects; and

Your landlord has knowledge of the actionable defects; and

Your landlord has failed to remedy them within a reasonable period of time;

No, all of our claims are taken on a No Win, No Fee basis with no upfront costs. If your case loses, it won’t cost you a penny. Also checking your eligibility to claim is also totally free.

Your landlord pays the fees if we win, if we recover compensation for you we retain a proportion which will never exceed 30% but we will agree this with you in advance.

We initially ask you questions regarding the disrepair at your property. We then request that you send through images of the disrepair either via WhatsApp or email.

Once received and confirmed we when arrange for one of our highly trusted solicitors to arrange...

Your Council or Housing Association are responsible for keeping your property up to legal standards of repair - repairs they are generally responsible for include the structure and exterior of your home (walls, roof, foundations, drains, guttering and external pipes, windows and external doors), and also basins, sinks, baths, toilets, pipework, water, gas pipes, electrical wiring, water tanks, boilers, radiators, gas fires, fitted electric fires and/or fitted heaters.

Some examples of disrepair include (but are not limited to) water leaks, water ingress, damp, mould, dry rot, structural issues or faults with your roof, guttering, windows and doors.

Your Council or Housing Association cannot evict you for making a Housing Disrepair Claim.

They can, however, counterclaim against you if you have high rent arrears or have breached the terms of your tenancy agreement (such as with nuisance behavior, drug abuse, or making modifications to your property without first receiving consent, etc.). For this reason, we do not accept tenants with high rent arrears or those who have breached the terms of their tenancy agreement.

As part of your tenancy agreement, your Council or Housing Association are required to keep your property up to legal standards of repair.